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Module 3 · Lesson 3Pro13 min read

Incident, Change & Capacity Management

What happens when things go wrong, how changes get made without breaking things, and how operators know when the building is full.

In this lesson

  • Incident response: structure beats heroics
  • After the incident: RCA without blame
  • Change management: the anti-entropy process
  • Capacity management: knowing when full is full

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